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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Ca’ Rezzonico

What is Ca’ Rezzonico?

Ca’ Rezzonico is a historic palace on the Grand Canal that houses the Museum of 18th-Century Venice, featuring artworks, furnishings and rooms from the city’s golden age.

Where is Ca’ Rezzonico located?

The palace is in the Dorsoduro district, overlooking the Grand Canal, near the Ca’ Rezzonico vaporetto stop on Line 1 and a short walk from Campo San Barnaba.

How long does a visit take?

Most visitors spend 60–90 minutes exploring all three floors, depending on how much time they spend with the collections.

Can I buy tickets at the entrance?

Yes, on-site tickets are usually available, but booking online is recommended to secure your preferred time and avoid potential queues.

Is the museum suitable for children?

Yes. Families often enjoy the richly decorated rooms, large paintings and detailed objects on display.

Is photography allowed?

Non-flash photography is generally permitted, but certain rooms or temporary exhibitions may have restrictions.

Is Ca’ Rezzonico accessible for visitors with reduced mobility?

The museum includes lifts to most floors and has designated routes for accessibility; however, some historic areas have limitations due to the building’s structure.

Are guided tours available?

Yes, guided tours and audio guides are often available depending on the season. Languages and availability may vary.

Does the museum have air-conditioning?

The palace uses climate-control systems suitable for conservation, but it may feel warmer in certain rooms during peak summer.

Is this the venue’s official website?

No. This website offers official tickets to Ca’ Rezzonico but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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